The rules listed below apply to both European and non-European countries
The cost of the shipment varies based on the products in the cart and from country to country.
There are two weight ranges :
From 0 to 1 kg
From 1 kg to 2 kg
From 2 kg to 3 kg
The intermediate weight will be calculated for excess (eg 1.5 kg will be automatically considered 2 kg).
When you make the subscription on the site, you can have the quotation of the products and see if your country is one of those (belonging to European Union) where we are used to ship.
For the extra European countries the minimum order is of 100 euro of products without shipping
it is necessary to sign in an account with all personal details selecting the country and in this way it is possible to see the cost of the shipping.
Insert the products in the chart and send us the order by email:info@italiansugarart.it
If everything is correct, we will activate the payment by PayPal and you can pay directly on our site selecting PayPal.
The invoice must be requested in the notes when ordering.
How long is the estimated time of delivery?
Keep in mind the time needed to manage the order and time of delivery.
The date of shipment indicated may still be subject to change in better or worse due to organizational and logistical issues.
Once you have confirmed your order and selected the payment method and delivery preferences,
Italiansugarart, will process your order and deliver the material to the carrier for the final shipment to your home
Once the order in the promotion has been placed and paid for, it cannot be canceled or refunded
Process of your shipment
At any moment, you can check the status of your orders on www.italiansugarart.it, state of orders.
The day of shipment of the goods, the customer will be notified via email with the tracking number which will be used to track the shipping, through the website SDA.it
A few tips for when you will receive your goods:
• Check that the number of packages delivered is as indicated in the transport document
• Check that the packaging is intact and not altered even in the closing strip.
• If possible, unpack the product immediately and make sure there is no damage
• The company ships with envelopes and packages labelled with our own brand.
In case of tampering and / or breakage, you have to immediately claim the shipment by writing the words "Reservation for control of the GOODS FOR ....." (indicate motivation) on the delivery document received by our courier.
After this, please send us immediately an E-mail with the notification of the issue, sent to : info@italiansugarart.it with the subject "Damaged goods" explaining the problem.
You must send the message immediately after the reception of your goods.
This is for European countries.
If the courier were to mistakenly address the parcel to another country, you will have to wait for the re-addressing practices to be completed and possibly the parcel will be lost the refund times are 60 days from the order to have confirmation from the courier ,only the cost of the product will be refunded because the shipment has taken place
We are not responsible for any customs fees or shipper’s fees you will incur or for delays because of customs.